FAQ

We are sorry, but we do not accept orders by phone or fax.

On the order history screen of My Page, within 60 minutes after completing the order, if the corresponding order is in the status of "new order" or "waiting for payment" and the cancel button is displayed, the customer himself/herself Cancellation procedures are possible.
If 60 minutes have passed, please contact us using the inquiry form.

If you do not receive a confirmation e-mail, it is possible that your order was not completed successfully, or that the e-mail address you entered during registration was incorrect.
If you are using a mobile phone, there is a possibility that domain-specific reception is set or the setting of the spam filter is set to "strong".
If you are registered as a member, please check from My Page. When purchasing as a guest, please contact us from the "Inquiry Form".

We do not accept additional orders or changes to order details after the order has been completed. If you wish to add or change an order, please cancel your current order and place a new order.
On the order history screen of My Page, within 60 minutes after completing the order, if the corresponding order is in the status of "new order" or "waiting for payment" and the cancel button is displayed, the customer himself/herself Cancellation procedures are possible.

For returns and exchanges, please refer to the "Returns and Exchanges" section in the "Usage Guide" .

We're sorry, but we currently do not offer hat customization services.
However, we have a wide variety of designs and styles of hats, so we hope you will find one that you like.

See our article on how to care for and clean your hat .